Shipping

Currently, we are only shipping within the USA

$5 flat rate for shipping on all orders.

In your order fulfillment timeline exceeds seven (7) business days, we will contact you directly.

Return Policy

All returned key(s) must be in its original packaging with the UPC or bar code intact. Keys that are returned damaged (if accepted) will require a deduction. This deduction is final.

Please note: For your protection, please inspect your package immediately upon delivery and do not sign for or accept any shipping container with external damage. To report physical damage that occurred during delivery, trustkeysolutions.com must be contacted within the first 48 hours of the key(s) being delivered.

To return a product shipped from trustkeysolutions.com, please follow the steps listed below:

Contact us at trustkeysolutions.com or (214) 865-9354‬ or email us at return@trustkeysolutions.com to obtain a Return Authorization Number (RA#) within 30 days of the date of your order was received. A Return Authorization Number is required for all returns. Please have your order number available for reference when calling. Order number is located on the front of the packing slip.

Credit will be issued to the card used to place the order after our warehouse receives, inspects, and processes your return. Please note: your issuing bank determines when this credit will be reflected on your statement.

For the return of a security key(s), restocking fee is 15% will be applied.

Please package products along with a copy of the RMA number that is provided to you. The RM# must be printed with the return address that will also be provided. From the date that the RMA is granted, the returned items must be received by TrustKey within 30 days.

Cancellations

Orders cancelled before customer shipment has left TrustKey warehouse will be refunded in full.

If the order has shipped: Orders cancelled after customer shipment has left TrustKey wareshouse will be refunded per the Return Policy. If you have any questions regarding the TrustKey return or cancellation policy please contact TrustKey Customer Support at (214) 865-9354‬ or email us at contactus@trustkeysolutions.com.